Frequently Asked Questions
How do I get a new SIM card if my current one is
lost?
If you’ve lost your SIM card, contact our support team. We offer quick SIM replacements for a minimal fee of £10–£15. Our team will help you reconnect as soon as possible.
Can I upgrade my phone through this service?
Yes! If you’re using an older device and are eligible for an upgrade, we can help you switch to a newer model. Contact us to discuss the upgrade options available to you.
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What if I receive the wrong device or parcel?
If you’ve received an incorrect item, please reach out to us. We’ll arrange for a hassle-free return and ensure you receive the correct product promptly.
How long does it take to process a refund?
Refunds are typically processed within 24 to 48 hours. In some cases, it may take up to three business days, but we strive to complete all refunds as quickly as possible.
Can I change my mobile network?
Yes, we can assist you with switching your mobile network. Our team will guide you through the process to make it as smooth as possible, whether you’re a new or existing customer.
- How do I upgrade my mobile plan?
If you need a plan that better suits your needs, our support team can help you explore available options and upgrade your current plan. Contact us to discuss the best solution for you.
What should I do if I experience network issues or billing discrepancies?
For network coverage or billing concerns, our team is here to help. Simply contact us, and we’ll work to resolve any issues, so you can continue enjoying uninterrupted service.
How is my personal information protected?
We are committed to keeping your data safe. Our privacy policies and security measures ensure that all your personal information remains secure and confidential.
How do I contact customer support?
Our customer support team is available to assist you with any questions or concerns. Reach out to us
Visit Us
Address:
450 Longwater Avenue, Green Park, Reading, Berkshire, RG2